Hospitality

After over 30 years of hospitality excellence, it's time to give back and pave the way for the new generation to thrive.

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About Services

Hospitality – Enhancing Guest Experiences and Operational Efficiency

Hotel staff participating in a training session — hotel & hospitality training solutions

Leadership Training & Development
Hotel & Hospitality Training Solutions
Operational Audits & Efficiency Improvement – Lean Operations
AI Integration for Enhanced Guest Experiences
Customized Team-Building Programs
Revenue Management Strategies

Attain2gain offers customized training and consulting services for the hospitality industry, including luxury resorts, boutique hotels, hostels, and corporate offices.

HOSPITALITY CAREER
KICKSTART SOLUTIONS

Kickstart your hospitality career: expert support for industry newcomers & aspiring professional.

Leave a request

Course 1

Linkedin & CV Optimization Get Noticed & Land Your Dream Job!

Objective:

Boost your visibility and credibility with a professionally crafted LinkedIn profile and ATS-friendly CV that highlight your potential and attract recruiters.

Duration:

2 Sessions (1x 40-minute Introduction Call + 1x Profile & CV Implementation)

Delivery Method:

Virtual

Pricing:

€ 150

Services Provided:

40-Minute Intro Call: Discuss your background, goals, and review your current CV & LinkedIn profile.
Profile & CV Enhancement: Create a polished, keyword-optimized LinkedIn profile and an ATS-friendly CV.
Implementation: Update your LinkedIn (requires access) and deliver a refined CV.
Follow-Up Support (Optional): Tips for ongoing improvement.

Course 2

Career Coaching For Job Starters One-On-One Guidance To Shape Your Journey!

Objective:

Find the most suitable way to kickstart your hospitality career with a personalized approach. I’ll guide you through the process, offering support and advice whenever needed

Duration:

Customizable (1-4 Sessions) 40 Minutes each

Delivery Method:

Virtual / Hybrid

Pricing:

1 Session — € 60
2 Sessions Package — € 105
3 Sessions Package — € 160
4 Sessions Package — € 210

Service Provided:

This is all about you. We start with a 40-minute, get-to-know-each-other talk to understand your goals, strengths, and challenges. From there, if you want, we’ll shape a customized plan that fits your unique journey. Whether it's preparing for interviews, developing networking strategies, or navigating the hospitality landscape, I’ll be there to support you every step of the way.
Your success is our shared mission—let’s make it happen.

Course 3

Career Analysis & Roadmap Define Your Path, Achieve Your Goals!

Objective:

To help you uncover your strengths, clarify your career vision, and build a customized roadmap that guides you toward your goals with confidence and clarity.

Duration:

2 Comprehensive Session of 40 Minutes minimum

Delivery Method:

Virtual

Pricing:

2 Sessions Package — € 140 (Includes questionnaire, assessment & CV review)
3 Sessions Package — € 210
4 Sessions Package — € 270

Service Provided:

This isn't just about career planning; it's about understanding who you are and what truly drives you.. Before our session, you’ll complete a personalized assessment, share your CV, and fill out a simple questionnaire to help me get a clear picture of your background and aspirations.
Together, we’ll dive deep into your skills, ambitions, and values to create a practical, step-by-step plan designed specifically for you. With expert guidance and genuine support, I’ll help you turn your vision into actionable milestones. Your journey is unique—let’s map out the best way forward together.

Course 4

Resume Overhaul – Make Your Resume Shine!

Objective:

Create a polished, impactful resume that captures attention and showcases your skills and passion for hospitality excellence.

Duration:

1 Comprehensive Session of 40 Minutes

Delivery Method:

Virtual

Pricing:

€ 80

Service Provided:

Transform your resume into a powerful tool that stands out to hiring managers. We draw from decades of industry experience to enhance your resume’s structure, content, and presentation. By highlighting your strengths and accomplishments with precision, we help you create a document that opens doors to exciting opportunities.

Course 5

Virtual Coffee Chats & Networking Your Personal Soundboard & Connection Hub!

Objective:

To provide you with a trusted space for honest conversations, guidance, and professional insights from experienced hospitality professionals. Whether you’re exploring new ideas, facing challenges, or simply seeking advice, we’re here to support your journey.

Duration:

1 Comprehensive Session of 35 Minutes

Delivery Method:

Virtual

Pricing

1 Session — € 40
4 Sessions Package — € 120

Service Provided:

Our Virtual Coffee Chats offer more than just networking. It’s your dedicated space to voice your ideas, explore career paths, and gain clarity through genuine discussions with industry mentors and peers. From soundboarding ideas to uncovering valuable opportunities, you’ll receive thoughtful advice, practical insights, and meaningful connections that truly support your growth. Whether you’re just getting started or enhancing your professional journey, we’re here to help you navigate your path with confidence.

PERFORMANCE-DRIVEN
HOSPITALITY SOLUTIONS

With 20+ years in global hospitality leadership, I deliver tailored solutions that boost efficiency, profitability, and guest satisfaction — from luxury resorts to golf facilities, convention centers, and corporate offices.

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Course 1

Operational Audits

Purpose:

Conduct detailed, data-driven evaluations to identify inefficiencies, enhance performance, and maximize revenue potential.

Project Duration:

2-4 Weeks (Depending on Project Scope)

Delivery Method:

On-site / Hybrid

Process:

Data Collection: Comprehensive review of financial reports, operational procedures, guest feedback, and KPIs.
On-Site Assessment: Physical inspections of operations, guest interactions, service delivery, and departmental functions.
Performance Analysis: Identifying cost inefficiencies, revenue leakage, service gaps, and workflow bottlenecks.
Benchmarking: Comparing performance against industry standards and best practices.
Reporting: Detailed presentation of findings with actionable recommendations.

Desired Outcomes:

Enhanced service quality and guest satisfaction.
Optimized financial performance and cost efficiency.
Strategic roadmap for continuous improvement.

Course 2

On-Property Consultancy

Purpose:

Provide hands-on expertise to refine operations, elevate brand identity, and ensure measurable improvements.

Project Duration:

1-8 Weeks (Depending on Project Scope)

Delivery Method:

On-site / Hybrid

Process:

Initial Consultation: Alignment of goals, objectives, and expectations with the client’s vision.
Operational Review: Detailed observation of daily operations, service delivery, and workflow efficiency.
Implementation: Implementing best practices, optimizing processes, and training staff for improved performance.
Performance Monitoring: Regular progress assessments to ensure desired improvements are achieved.
Reporting: Comprehensive reports detailing improvements, challenges, and additional recommendations.

Desired Outcomes:

Improved service delivery and operational efficiency.
Elevated brand reputation and customer satisfaction.
Sustainable operational enhancements aligned with brand standards.

Course 3

Interim Management

Purpose:

Provide decisive leadership during transitional periods to stabilize operations, drive growth, and ensure strategic success.

Project Duration:

1-6 Months (Depending on Project Scope)

Delivery Method:

On-site / Hybrid

Process:

Leadership Assessment: Identifying immediate challenges and establishing clear, achievable goals.
Crisis Management & Turnaround: Implementing corrective measures to address operational disruptions or brand repositioning.
Change Management: Facilitating smooth transitions during pre-openings, brand conversions, or structural changes.
Strategic Growth: Aligning teams and processes with long-term business objectives.
Handover & Reporting: Providing comprehensive guidance and reports for continued success post-engagement.

Desired Outcomes:

Stabilized operations during periods of change or crisis.
Improved financial performance and service delivery.
Enhanced leadership effectiveness and employee engagement.

Course 4

Lean Operation Solutions

Purpose:

Apply Lean Six Sigma principles to eliminate inefficiencies, enhance productivity, and maximize profitability.

Project Duration:

1-6 Weeks (Depending on Operational Scope)

Delivery Method:

On-site / Hybrid

Process:

Operational Analysis: Mapping existing processes to identify waste, redundancy, and areas for improvement.
Data-Driven Optimization: Utilizing Six Sigma tools to enhance productivity and service quality.
Process Reengineering: Developing streamlined workflows with an emphasis on value-added activities.
Implementation & Training: Training staff on efficient processes and continuous improvement principles.
Monitoring & Adjustment: Measuring outcomes and making adjustments to ensure sustainability.

Desired Outcomes:

Enhanced operational efficiency and reduced costs.
Improved guest satisfaction through consistent service delivery.
Long-term operational sustainability with periodic reviews.

Course 5

Talent Acquisition & Culture Fit Solutions

Purpose:

Attract, develop, and retain top-tier talent that aligns with your brand’s culture, values, and guest experience philosophy.

Project Duration:

Ongoing / As Needed

Delivery Method:

Remote / On-site / Hybrid

Process:

Cultural Assessment: Understanding the brand’s values, vision, and service standards.
Tailored Recruitment Services: Creating bespoke talent acquisition strategies for culturally aligned hiring.
Onboarding & Integration: Ensuring smooth integration of new hires within the team.
Performance Monitoring: Assessing employee performance and providing guidance for improvement.
Retention Strategies: Implementing measures to maintain high employee engagement and satisfaction.

Desired Outcomes:

Higher employee retention and satisfaction.
Culturally aligned teams delivering consistent guest experiences.
Improved brand reputation through exceptional service.

Hospitality & business
excellence training programs

Recommended for all levels from Junior Management to Excom

Leave a request

Course 1

Introduction To Hospitality Excellence

Objective:

Understand and master service excellence by anticipating guest needs and delivering exceptional experiences.

Duration:

1 Day (8-10 Hours)

Delivery Method:

In-Person

Key Learning Outcomes:

Define and apply principles of service excellence.
Understand the guest experience journey and emotional triggers.
Recognize guest personas and tailor services to different segments.

Interactive Activities:

Guest Journey Mapping
Role-Playing Scenarios
Mystery Guest Exercises

Course 2

Advanced Communication & Persuasion In Hospitality

Objective:

Enhance communication skills, storytelling, and de-escalation strategies for improved guest satisfaction.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Master verbal and non-verbal communication.
Use storytelling for emotional connection.
Apply conflict resolution and de-escalation techniques.
Utilize AI tools for communication enhancement.

Interactive Activities:

Live Role-Playing Scenarios
Mystery Guest Evaluation
Storytelling Workshops

Course 3

Emotional Intelligence & Customer Connection

Objective:

Strengthen aUtilize emotional intelligence to enhance guest experiences and build long-term relationships.nalytical thinking, adaptability, and problem-solving through engaging team challenges.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person / Virtual / Hybrid

Key Learning Outcomes:

Recognize and manage emotions for effective leadership.
Apply emotional intelligence to guest interactions.
Understand guest personas and expectations.

Interactive Activities:

Empathy Mapping
Real-World Scenario Discussions
Personalized Feedback Sessions

Course 4

Conflict resolution & service recovery

Objective:

Develop strategies to handle guest complaints and turn them into positive experiences.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Apply the L.E.A.R.N. and H.E.A.R.T. models for conflict resolution.
Understand root causes of conflicts.
Strengthen guest trust through service recovery.

Interactive Activities:

Simulated Crisis Response
Team-Based Problem Solving
Case Study Analysis

Course 5

Lean Management & Operational Efficiency

Objective:

Optimize operations through Lean Six Sigma principles and AI-driven efficiency.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Reduce inefficiencies and enhance productivity.
Implement AI-driven process improvements.
Utilize predictive analytics for revenue management.

Interactive Activities:

Lean Process Mapping
Workflow Optimization Exercises
AI-Powered Case Studies

Course 6

Service recovery & turning complaints into opportunities

Objective:

Transform negative guest experiences into positive brand loyalty through effective recovery strategies.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Implement proactive and reactive recovery techniques.
Leverage technology for faster service recovery.
Apply personalized communication for guest satisfaction.

Interactive Activities:

Complaint Handling Role-Play
Service Recovery Strategy Workshops
Real-Time Feedback Sessions

Course 7

Leadership & teamwork in hospitality

Objective:

Enhance leadership skills and build high-performing, collaborative teams.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Master transformational and servant leadership techniques.
Build motivated, high-performing teams.
Manage multicultural and multigenerational teams effectively.

Interactive Activities:

Leadership Workshop
Cross-Cultural Communication Role-Play
Scenario-Based Leadership Exercises

Course 8

The Psychology Of Guest Experience

Objective:

Utilize psychological triggers and AI personalization to enhance guest satisfaction.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Apply psychological triggers to enhance guest perception.
Utilize AI tools for personalized guest experiences.
Implement sensory branding for emotional connections.

Interactive Activities:

AI-Driven Experience Mapping
Sensory Branding Workshops
Case Study Analysis

Course 9

Digital Transformation & AI In Hospitality

Objective:

Leverage AI and digital tools for operational efficiency and guest experience improvement.

Duration:

1 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Implement AI tools for guest personalization.
Balance AI efficiency with human-centric service.
Apply data-driven decision-making for operational improvements.

Interactive Activities:

AI Integration Strategy Workshops
Sentiment Analysis Exercises
Interactive Feedback Sessions

Course 10

Business Strategy & Leadership Of Small & Private Entities

Objective:

Strengthen leadership and strategic planning for small and independent hospitality businesses to compete with larger corporations.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Leverage AI tools for personalization and operational efficiency.
Develop scalable business models for growth.
Optimize pricing and service recovery strategies.
Enhance guest retention through AI-driven personalization.

Interactive Activities:

AI-Powered Business Analysis
Direct Booking Strategy Workshop
Scenario-Based Market Expansion Exercises

Course 11

Hospitality-Specific Crisis Response & Advanced Crisis Leadership

Objective:

Prepare hospitality leaders to effectively handle crises, protect brand reputation, and recover from service failures.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person / Virtual / Hybrid

Key Learning Outcomes:

Implement structured crisis response frameworks.
Apply the H.E.A.R.T. model for complaint handling.
Develop crisis leadership and communication skills.
Understand geopolitical, reputational, and operational crisis management.

Interactive Activities:

Crisis Response Simulation
Service Recovery Strategy Workshops
Real-World Case Study Analysis

Course 12

High-Impact Internal Negotiation & Persuasion

Objective:

Enhance leadership influence through effective negotiation, persuasion, and strategic communication.

Duration:

1 Day (8-10 Hours)

Delivery Method:

In-Person

Key Learning Outcomes:

Master negotiation techniques for internal collaboration.
Apply persuasion principles to drive alignment and decision-making.
Overcome resistance and objections with empathy and data-driven arguments.
Build stronger interdepartmental relationships.

Interactive Activities:

Negotiation Role-Playing Scenarios
Persuasion Workshops
Conflict Resolution Exercises

Course 13

Entrepreneurial Mindset, Business Innovation & Scaling Disruptive Models

Objective:

Foster an entrepreneurial mindset to innovate, scale, and sustain disruptive business models in hospitality.

Duration:

2 Day (8-10 Hours / Day)

Delivery Method:

In-Person

Key Learning Outcomes:

Apply disruptive thinking to create innovative business models.
Utilize AI for guest personalization and operational efficiency.
Scale hospitality businesses through asset-light expansion strategies.
Create hybrid hospitality spaces for revenue diversification.

Interactive Activities:

Business Innovation Brainstorming
Entrepreneurial Pitch Challenge
AI-Driven Business Strategy Exercises

PACKAGE PRICING

Leave a request

Performance-Driven Hospitality Solutions

All prices are exclusive of VAT and other applicable taxes; the client is responsible for any taxes, including payroll taxes, in their respective country.
‍
Final rates are open for individual discussion.

1-Day Courses (8 to 10 Hours). Recommended for all levels from Junior Management to Excom

Hospitality & Business Excellence Training Programs

Bundle Package Discount for 1 Day Courses: Enjoy a 20% discount when booking 2 or more training programs.

2-Day Courses (16 to 20+ Hours)

Hospitality & Business Excellence Training Programs

All prices are exclusive of VAT and other applicable taxes; the client is responsible for any taxes, including payroll taxes, in their respective country.

Final rates are open for individual discussion, please be aware that we offer substantial discounts for certain East European destinations.

Hospitality

Hospitality – Enhancing Guest Experiences and Operational Efficiency

HOSPITALITY CAREER
KICKSTART SOLUTIONS

PERFORMANCE-DRIVEN
HOSPITALITY SOLUTIONS

Hospitality & business
excellence training programs

PACKAGE PRICING

Empower your hospitality

& service business journey

with personalized expertise

Hospitality

Hospitality – Enhancing Guest Experiences and Operational Efficiency

HOSPITALITY CAREER KICKSTART SOLUTIONS

Linkedin & CV Optimization Get Noticed & Land Your Dream Job!

Career Coaching For Job Starters One-On-One Guidance To Shape Your Journey!

Career Analysis & Roadmap Define Your Path, Achieve Your Goals!

Resume Overhaul – Make Your Resume Shine!

Virtual Coffee Chats & Networking Your Personal Soundboard & Connection Hub!

PERFORMANCE-DRIVEN HOSPITALITY SOLUTIONS

Operational Audits

On-Property Consultancy

Interim Management

Lean Operation Solutions

Talent Acquisition & Culture Fit Solutions

Hospitality & business excellence training programs

Introduction To Hospitality Excellence

Advanced Communication & Persuasion In Hospitality

Emotional Intelligence & Customer Connection

Conflict resolution & service recovery

Lean Management & Operational Efficiency

Service recovery & turning complaints into opportunities

Leadership & teamwork in hospitality

The Psychology Of Guest Experience

Digital Transformation & AI In Hospitality

Business Strategy & Leadership Of Small & Private Entities

Hospitality-Specific Crisis Response & Advanced Crisis Leadership

High-Impact Internal Negotiation & Persuasion

Entrepreneurial Mindset, Business Innovation & Scaling Disruptive Models

PACKAGE PRICING

Performance-Driven Hospitality Solutions

Hospitality & Business Excellence Training Programs

Hospitality & Business Excellence Training Programs

Empower your hospitality

& service business journey

with personalized expertise

HOSPITALITY CAREER
KICKSTART SOLUTIONS

PERFORMANCE-DRIVEN
HOSPITALITY SOLUTIONS

Hospitality & business
excellence training programs